Outlook address book not updating in cached mode

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This copy provides quick access to your data, and it is frequently updated with the server that runs Microsoft Exchange.

If you want to turn off Cached Exchange Mode, repeat the steps, but clear Use Cached Exchange Mode.

When an Outlook 2013 account is configured to use Cached Exchange Mode, there’s always a local copy of a user’s Exchange mailbox ready in an offline data file (file) on the user’s computer (by default in the C:\Users\App Data\Local\Microsoft\Outlook folder.) Whenever the user is offline and using Outlook 2013, the program works from this local copy and with the Offline Address Book (OAB).

When the user is online, the cached mailbox and OAB are periodically updated from the Exchange Server computer in the background.

For example, if a user account was configured to use Cached Exchange Mode in Office Outlook 2003, Office Outlook 2007, or Outlook 2010, Cached Exchange Mode remains enabled when the user upgrades to Outlook 2013.

The default location for new or OAB files is: %userprofile%\App Data\Local\Microsoft\Outlook\Offline Address Books.

Each time we open Outlook, the synchronization process start and stop in the middle, for some reason, we cannot figure. The less good news is that there are many grounds for this issue, and there is no “magic” solution that will help us to solve the synchronization problem in “one click.”In this article, we review the cases and the troubleshooting steps for mitigating optional causes for Outlook synchronization problems in Office 365 environment and review the specific charters of Outlook and Exchange Online environment.

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We try to use a couple of tricks (usually turn off and turn on windows), but no luck.

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Audience: IT Professionals Decide which connectivity mode, Cached Exchange Mode or Online Mode, is appropriate for your environment.

When you configure an Outlook 2013 account to use Cached Exchange Mode, Outlook 2013 works from a local copy of a user's Microsoft Exchange mailbox that is stored in an offline data file (file) on the user's computer, together with the Offline Address Book (OAB).

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